Privacy Policy

Introduction

This Privacy Policy explains how SparkBit and its affiliates (“SparkBit, we, our, us”) collect, use, share, and protect your personal information when you use our website https://sparkbit.in (the “Platform”). and mobile applications - BrandBook and Gurushya

By visiting or using our Platform, you agree to this Privacy Policy and applicable Indian data protection laws. If you do not agree, please discontinue use of our Platform.

Information We Collect

• Personal Information: Name, address, mobile number, email ID, date of birth, and identity/address proof.
• Sensitive Information (with consent): Payment details, bank account details, biometric data (if required).
• Usage Information: Browsing patterns, preferences, device details, analytics.
• Transaction Information: Purchases, payments, orders, and partner interactions.

Note: SparkBit will never ask for your PIN, OTP, or banking password. Please report such incidents immediately.

How We Use Your Information

• Provide and improve services
• Process and fulfill orders
• Personalize user experience
• Resolve disputes and troubleshoot issues
• Conduct marketing, research, and surveys
• Prevent fraud and comply with laws

Sharing of Information

We may share your data with:

• Group entities and affiliates
• Business partners, sellers, and service providers (logistics, payments, etc.)
• Government or law enforcement agencies when legally required

Security of Information

We use reasonable security measures (encryption, secure servers, limited access) to protect your data. However, online transmission always carries risks. You are responsible for safeguarding your login credentials.

Data Retention & Deletion

• We retain personal data only as long as necessary for business or legal purposes.
• You may delete your account anytime via settings or by contacting us.
• Data may be retained if required for pending transactions, disputes, or legal compliance.
• Anonymized data may be kept for analytics and research.

Your Rights

You may access, update, or request deletion of your personal data. You may also withdraw consent (subject to service limitations).

Consent

By using our Platform, you consent to the collection and use of your data. You authorize us and our partners to contact you via SMS, email, calls, or apps for service and promotional purposes.

Updates to Policy

We may update this Privacy Policy from time to time. Significant changes will be notified on our Platform or via email as required by law.

Grievance Officer Designation: Grievance Officer
Company: SparkBit Technologies
Address: Kharadi, Pune 41114
Email: info@sparkbit.in
Timings: Monday – Friday (9:00 AM – 6:00 PM)